FAQs

Kenuma accepts all major credit cards, as well as PayPal, Google Pay and Apple Pay.

We ship to more than 150 countries, collaborating with a range of trusted shipping partners to ensure your order arrives quickly and securely. For specific shipping times to your location, please refer to our detailed shipping policy.

Yes, once your order has shipped, you will receive a tracking number via email that you can use to track your package on our website by visiting this page Track Your Order.

Kenuma offers a 30-day money-back guarantee on all products. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange. You can read more about this at Return & Refund Policy.

Yes, Kenuma ships to over 150 countries. Read more about this in our shipping policy.

You can contact us by visiting our Contact Page. A representative will respond to your inquiry as soon as possible.

If you need to cancel or modify your order, please contact us as soon as possible through our contact page. We will do our best to accommodate your request, but please note that orders that have already shipped cannot be cancelled or modified.

To leave a product review, simply navigate to the product page go to the review section and click on the “Write a Review” button. We love hearing from our customers and appreciate your feedback!

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination’s customs department will have the package on hold.

If you have entered the wrong address then get in touch with us ASAP through our contact page.